Shipping & Delivery
Last updated: January 2025
Despatch timescales
Orders are typically despatched within 2–5 business days of cleared payment. This includes processing time, identity checks where required (see AML section of our Terms & Conditions), and packing by our team.
During busy periods or when awaiting AML documentation, despatch may take longer. We will contact you if there is a significant delay.
Delivery options and charges
| Service | Estimated delivery | Charge |
|---|---|---|
| Standard insured (Royal Mail Special Delivery) | Next business day after despatch | £9.95 |
| Premium courier (DPD / DHL) | Next business day after despatch, AM slot available | £14.95 |
| Free delivery on orders over £500 | Next business day after despatch | Free |
Delivery charges are displayed at checkout. The above is for guidance — actual charges may vary by order value and weight.
Delivery area
We currently deliver to mainland UK addresses only. We do not deliver to Northern Ireland, Channel Islands, Isle of Man, Scottish islands, or international addresses. If you are outside mainland UK, please contact us to discuss options.
Insurance during transit
All shipments are fully insured for the replacement value of the contents. Risk passes to you upon delivery — once you have signed for the parcel, the goods are your responsibility.
We use tamper-evident, discreet packaging. Parcels do not identify Bleyer Bullion on the outside.
Signature required
A signature is required on delivery for all orders. We recommend shipping to an address where someone will be present to receive the parcel. If no one is available, the courier will attempt redelivery or leave a card with instructions.
If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery. Additional delivery charges may apply.
Damaged or missing deliveries
If your order arrives damaged or with signs of tampering, do not sign for the parcel as delivered in good condition. Note the damage on the courier's device and contact us within 3 business days of receipt at sales@bleyer.co.uk.
If your parcel is shown as delivered but you have not received it, contact us promptly. We will raise a claim with the courier on your behalf.
Storage orders
If you have purchased metals for vault storage, your order will not be physically delivered to you. Instead, it will be delivered directly to our storage facility and allocated to your account. You will receive a holding statement by email once the metals have been received and allocated.
Contact
For delivery queries, please contact us:
- Email: sales@bleyer.co.uk
- Phone: 01769 618 618 (Mon–Fri, 9am–5.30pm)